Niche Products offer customers an comprehensive technical support service which extends to sending our subsea engineers offshore where necessary to conduct system flushing, train offshore engineers on fluid management and to troubleshoot fluid related issues in the field.
In addition, Niche Products has an outstanding office based technical support system at our Headquarters in Manchester and spend a great deal of time advising customers on the use and maintenance of our fluids in the field as well as offering support in many other areas as outlined on this site including:
Niche Products believes firmly that fluid maintenance and customer support is the key to the successful use of our pelagic grades in the field and we are totally committed to our customers by ensuring they get the very best technical advice and support that we can offer. You don’t just buy a product from Niche, you buy a fully committed supply partner who will stay with you and support your operations throughout our products lifetime. Contact Us via our Global locations map or by email
Niche Products offers customers extensive support services in the field including the provision of equipment for measuring fluid condition in the field and also sample bottles for submitting regular samples to our laboratories for analysis.
On samples submitted for analysis, Niche Products conduct detailed QC on the received samples and upload a report onto our fluid monitoring web portal as well as sending to customers by email. This report covers detail on the fluid condition along with any remedial action necessary.
Our web portal includes a large amount of information and trend curves for each individual asset/rig along with links to technical datasheets, testing data and other relevant information. Customers with several assets/rigs using Pelagic fluids also have the option of having a central portal from where access to all rigs in the fleet can be enjoyed.
As part of this service, Niche supply modern and convenient equipment for offshore monitoring of fluid condition including refractometers (for assessing glycol concentration), conductivity meters (for assessing pot water quality and BOP Fluid concentration), titration kits, water hardness strips, sample bottles (both standard and NAS cleanliness bottles) and particle counters for monitoring fluid condition.
Niche Products has a wealth of experience of providing support related equipment to customers using Pelagic fluids in both the drilling and production control markets and has a great track record over the last decade assisting customers in the field.
For the drilling market, particularly subsea BOP systems, Niche offers a range of re-circulation and filtration units for attachment to the mixed fluid tank, UV filtration units to treat potable water supply lines, pumps, and bespoke BOP and Glycol mix systems.
For the production market, particularly subsea control systems, Niche offers particle counters for measurement of cleanliness offshore (and onshore). These units are fully approved for use with Pelagic Control fluids and are available for purchase or rental.